Grace books appointments, sends 48h and day-of reminders, answers your most common patient questions, and routes everything clinical to your patient portal. HIPAA-compliant over SMS. At a 20% no-show rate, her reminders recover $7,000–$10,000 in monthly lost revenue for the average family practice.
Hours, location, insurance, parking, new patient process, prescription refills, lab result status. Every one of those calls takes a staff member off a task that actually requires their training. And after 5pm, those calls go to voicemail — and patients call the practice that picks up.
Grace handles all of it. Your staff handles the rest.
A 20% no-show rate at 20 daily appointments means 4 empty slots × $200 average visit = $800 in lost revenue every single day. Grace's 48-hour and day-of reminder sequences cut no-shows by 40–60% in comparable practices. She pays for herself in the first appointment she saves.
Grace knows exactly where her lane ends. Any question about lab results, medications, diagnoses, or clinical details — she routes immediately to your patient portal with a direct link. Patients get to the right place. Your staff isn't interrupted. And nothing clinical is transmitted over SMS.
Grace's lane is clearly defined — she handles the scheduling and administrative workload so your staff can focus on patient care.
Collects name, insurance, preferred availability. Books new patient appointment with all details confirmed.
Automated reminder at 48 hours and 2 hours before every appointment. Patients reply C to confirm or R to reschedule.
Answers the 20 questions your front desk gets every day. After hours, Grace is still answering.
Lab results, medications, refills, secure messages — Grace redirects to the portal every time, with a direct link.
HIPAA compliance is not a feature — it's a hard constraint built into Grace's SOUL.md. She is designed from the ground up to handle scheduling and administrative tasks without touching Protected Health Information.
Grace runs on Twilio with a Business Associate Agreement (BAA) — required for any SMS communication involving patient scheduling. Patient consent is collected at first contact ("By texting this number, you consent to receive appointment reminders from [PRACTICE NAME] via SMS"). All setup includes BAA procurement and consent language drafting.
Grace books, reminds, answers, and routes — 24 hours a day, 7 days a week. She pays for herself in the first no-show she prevents.
Multi-provider or group practice pricing · Message for a quote
New patient at 9pm on a Friday. Appointment reminder that actually gets confirmed. FAQ answered at 6am before your staff walks in. Grace handles all of it, every day, without calling in sick.